Our Policies

Refund and Return Policy

At Best Designer Furniture Kenya, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to assist you with returns, exchanges, and refunds. Please carefully read our policy below.

1. Eligibility for Returns

1.1 Return Window: You may return any product within 7 days of delivery for a refund or exchange if the item is:

• Defective or damaged upon delivery.
• Not as described or different from what you ordered.

1.2 Condition of Items: To be eligible for a return:

• The item must be in its original condition, unused, and with all packaging and tags intact.
• The product should be in the same condition as when you received it.
• Customized products or made-to-order furniture are not eligible for return unless there is a manufacturing defect or damage upon delivery.

1.3 Non-Returnable Items: Certain items are not eligible for return, including:

• Items marked as “Final Sale” or “Clearance”.
• Custom-built or personalized furniture.
• Products that have been used, altered, or damaged after delivery.

2. Return Process

2.1 Contact Us: To initiate a return, please contact our customer service team at sales@bestdesignerfurniture.co.ke or call us at +254700472549/+254728627645. You must provide your order number, product details, and the reason for return.

2.2 Return Authorization: Once your return request is reviewed and approved, we will provide instructions for returning the item, including arranging pickup or drop-off.

2.3 Return Shipping: In most cases, we will arrange for free return shipping within Kenya if the return is due to defects, damage, or incorrect items. If the return is due to customer preference (e.g., a change of mind), the customer may be responsible for the shipping costs.

2.4 Inspection: Once the returned product is received, our team will inspect it to ensure it meets our return criteria. If the item is found to be ineligible for return (e.g., used, damaged, or outside the return window), the product will be returned to you at your cost.

3. Refunds

3.1 Refund Approval: If the returned item passes the inspection, your refund will be approved. We will notify you via email or phone.

3.2 Refund Method: Refunds will be processed within 7 business days of approval. The refund will be credited to your original payment method, whether it’s via mobile money (M-Pesa), credit card, debit card, or bank transfer.

3.3 Partial Refunds: In some cases, a partial refund may be granted if:

• The product shows signs of use.
• It is returned outside the 7-day window but still within a reasonable timeframe, subject to review.

3.4 Non-Refundable Fees: Shipping fees, if paid separately, are non-refundable unless the return is due to a damaged or defective product.

4. Exchanges

4.1 Product Exchanges: If you would like to exchange a product for a different item, you may do so within 7 days of delivery. Exchanges are subject to product availability and the returned item must meet the eligibility criteria.

4.2 Exchange Process: Please contact us at sales@bestdesignerfurniture.co.ke or +254700472549/+254728627645 to initiate an exchange. We will guide you through the process and arrange for return and delivery.

4.3 Shipping for Exchanges: Shipping for exchanges is free if the item is defective or incorrect. If you wish to exchange due to preference, you may be responsible for shipping costs.

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Privacy Policy

At Best Designer Furniture Kenya, we value and respect your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

1.1 Personal Information: We collect personal information from you when you:

• Register or create an account on our website.
• Make a purchase or inquire about our products and services.
• Subscribe to our newsletter or promotional communications.
• Contact our customer service team.

The personal information we collect includes, but is not limited to:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (e.g., credit card or mobile money details)
• Order history

1.2 Automatically Collected Information: When you visit our website, we automatically collect certain information, including:

• IP address
• Browser type and device information
• Pages visited and time spent on the site
• Referring websites or search terms used to reach us

1.3 Cookies: Our website uses cookies to improve your browsing experience and personalize content. Cookies help us understand your preferences and track website traffic. You can adjust your browser settings to disable cookies if you prefer not to use them.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including sending order confirmations, processing payments, arranging delivery, and handling returns.
• Customer Support: To provide you with customer service, respond to inquiries, and resolve issues.
• Marketing Communications: With your consent, we may use your email or phone number to send you promotional materials, updates, and special offers.
• Website Improvements: To monitor and analyze usage patterns and trends to improve the functionality and design of our website.
• Fraud Prevention: To detect and prevent fraudulent transactions or unauthorized access to our systems.

3. Sharing Your Information

We respect your privacy and will never sell, rent, or share your personal information with third parties except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, delivery services) who assist us in operating the website or fulfilling your orders.
• Legal Obligations: We may disclose your information if required by law, such as in response to a court order or legal investigation.
• Business Transfers: In the event of a merger, acquisition, or sale of the business, your information may be transferred as part of the transaction.

4. Data Security

4.1 Protection Measures: We use secure servers, encryption, and other technologies to safeguard your personal and payment information against unauthorized access, alteration, or disclosure.

4.2 Payment Security: All payment transactions on our site are processed through secure, trusted gateways, ensuring that your financial data is protected. We do not store your credit card or payment details on our servers.

5. Your Rights

5.1 Access and Correction: You have the right to access and update your personal information stored with us. If you need to correct or update your information, please log into your account or contact us at info@bestdesignerfurniture.co.ke.

5.2 Data Deletion: You have the right to request that we delete your personal information from our systems. Please note that we may be required to retain certain information for legal or transactional purposes.

5.3 Opt-Out: You may opt out of receiving promotional emails or SMS communications by following the unsubscribe instructions provided in the communication or contacting us directly.

6. Third-Party Links

Our website may contain links to other third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any linked sites before providing any personal information.

7. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and we will notify you of any significant changes via email or on the website.

8. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at:

• Email: info@bestdesignerfurniture.co.ke or sales@bestdesignerfurniture.co.ke
• Phone: +254700472549 0r +254728627645