Welcome to Best Designer Furniture Kenya! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please review the following provisions carefully.
1. General Use of the Website
1.1 Acceptance of Terms: By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, which may be updated by us from time to time without notice.
1.2 Eligibility: To use the website and make purchases, you must be at least 18 years of age and capable of entering into a legally binding contract under Kenyan law. By making a purchase, you confirm that you meet these criteria.
1.3 Amendments: Best Designer Furniture Kenya reserves the right to change or modify these terms at any time without prior notice. It is your responsibility to review the terms periodically.
2. Products and Services
2.1 Product Descriptions: We strive to ensure that the product descriptions, images, and specifications provided on our website are accurate. However, we do not warrant that the product descriptions or other content on the website are error-free, complete, or current.
2.2 Product Availability: All products listed on the website are subject to availability. We reserve the right to discontinue or modify any products or services without prior notice.
2.3 Customization: Some products, such as custom-made furniture, may have specific terms regarding delivery, returns, and refunds, which will be communicated to the customer at the time of purchase.
3. Pricing and Payments
3.1 Pricing: Prices displayed on the website are in Kenyan Shillings and are inclusive of any applicable VAT. Best Designer Furniture Kenya reserves the right to change the prices of products at any time without prior notice. The price at the time of purchase is the final price.
3.2 Payment Methods: We accept payments through various methods, including mobile money (M-Pesa), credit cards, debit cards, and bank transfers. Payment must be completed at the time of placing an order unless otherwise agreed upon.
3.3 Payment Security: All transactions are processed securely through trusted payment gateways, ensuring your financial information is encrypted and protected.
4. Order Placement and Acceptance
4.1 Order Confirmation: After placing an order, you will receive an order confirmation email with the details of your purchase. This email is a confirmation that we have received your order, but it does not constitute acceptance.
4.2 Order Acceptance: Best Designer Furniture Kenya reserves the right to accept or reject your order for any reason, including but not limited to product availability, inaccuracies in pricing or product information, or potential fraud. If your order is not accepted, we will notify you and refund any payment made.
4.3 Cancellations: Once an order is confirmed and payment is processed, cancellations are generally not accepted unless under specific conditions agreed upon with our customer service.
5. Shipping and Delivery
5.1 Delivery Services: We offer free delivery within Kenya for orders exceeding a specified amount. Orders below that threshold may incur additional delivery charges, which will be communicated during checkout.
5.2 Delivery Timeframes: We aim to deliver products within 7-14 business days of order confirmation. However, this may vary depending on product availability and delivery location.
5.3 Risk of Loss: Once the product has been delivered to the customer’s specified address, the risk of loss or damage passes to the customer. We will not be liable for any issues after the product has been successfully delivered.
6. Returns, Refunds, and Exchanges
6.1 Return Eligibility: Customers have the right to return products within 7 days of delivery if they are defective, damaged, or not as described. Items must be in unused condition and in their original packaging.
6.2 Refund Process: Refunds will be processed once the returned product has been inspected and approved. Refunds will be issued to the original payment method within 7 business days of approval.
6.3 Exchange Policy: We offer product exchanges for eligible items. Exchanges are subject to product availability and will be processed once the original product is returned.
6.4 Non-Returnable Items: Customized furniture and items marked as “Final Sale” are not eligible for returns unless they are defective or damaged upon delivery.
7. Warranty and Repairs
7.1 Warranty Coverage: Most products come with a 12-month warranty, covering manufacturing defects. This warranty does not cover normal wear and tear, accidental damage, or damage caused by improper use or care.
7.2 Repair Services: If a product is eligible for repair under the warranty, the customer must notify us within the warranty period to arrange for repair or replacement.
8. Intellectual Property
8.1 Ownership: All content, images, logos, designs, product names, and other intellectual property on the website are owned by Best Designer Furniture Kenya and are protected by copyright laws. You may not use, reproduce, or distribute any content without our written permission.
8.2 User-Generated Content: Any reviews, comments, or other submissions provided by users to our website become the property of Best Designer Furniture Kenya and may be used for promotional or marketing purposes.
9. Limitation of Liability
9.1 No Warranty: We provide our website and products “as is” and without any warranty of any kind, express or implied. We do not guarantee that the website will be available at all times or that it will be free from errors or interruptions.
9.2 Limitation of Damages: To the fullest extent permitted by law, Best Designer Furniture Kenya will not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the website or purchased products.
9.3 Maximum Liability: In any case, our maximum liability to you for any claims arising from your use of the website or purchased products will not exceed the total amount you paid for the purchase that gave rise to the claim.
10. Governing Law and Dispute Resolution
10.1 Applicable Law: These terms and conditions are governed by and construed in accordance with the laws of Kenya.
10.2 Dispute Resolution: Any disputes arising from or related to the use of this website or purchases made through it will be resolved through negotiation. If a resolution cannot be reached, the dispute will be settled in Kenyan courts.
11. Termination of Use
Best Designer Furniture Kenya reserves the right to terminate your access to the website without notice if we believe you have violated these terms or are engaged in illegal or harmful activity.